Called at 3 PM on Friday.Office said it would be $75 for visit and service man would be there between 5 and 7 PM but would call first.
Shortly after the service person called and said he would be here in 20 minutes and that the visit would be $95.
I called the office back and Janet said that she would call and tell him $75.
the service man walked in, did not introduce himself and said "what's wrong with the AC". I began to tell him the problem and he interrupted and said "How are you going to pay for the service visit, cash or credit?" I said cash and he extended his finger in a "give me" gesture. I started to get suspicious and said credit card. He said "Oh so you can dispute it?
I will take cash!". I then told him that I will pay with credit card and that he should leave. He took my card, rubbed the card info on a credit card bill form, I signed it and he filled out the paper work but wanted me to sign an agreement for services. I refused and just wanted the receipt for payment of the service visit.
He went off and told me he cancelled 14 calls to come to my house and flashed his Electrical inspector badge and said he didn't care about the company, that he was independent and walked out the door saying he was going to run the credit card and return with the receipt.Instead he drove off....There is so much more but I can't even continue.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $75. This person is overall dissatisfied with Waldron Electric. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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